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Returns & Refunds

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ironthreads.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ironthreads.com

Damages and issues

Please contact us immediately via "support@ironthreads.com" and include a photo of the fault or incorrect item

Our customer care team will contact you and we will either replace, refund, exchange or credit depending on the circumstances

Please do not return any incorrect or damaged goods before getting in touch with our customer care team through our contact page.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@ironthreads.com

Return an Item

Currently, you are responsible for the cost in returning your item to us.

Send returns to the following address ( You are responsible for the cost in returning the item to us) :

IronThreads 

E: support@ironthreads.com

A: 4-70 21st Street Long Island City, NY 11101

 

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